Last Updated: 19 August 2026
At Lochcarron Kilts, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you use our website, why we collect it, how it may be used, and the choices available to you.
Information We May Collect
When you browse our website, create an account, contact us, subscribe to communications, or place an order, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase information
- Account details
- Sizing or custom-order information
- Communication with our customer service team
- IP address and device/browser information
- Website usage and interaction data
Payment details may be processed directly by authorised third-party payment providers rather than stored directly by us.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders.
- Arrange payment and delivery.
- Communicate regarding your order.
- Provide customer service.
- Process returns, exchanges, or refunds.
- Manage customer accounts.
- Prevent fraud and protect our website.
- Improve our website, products, and services.
- Comply with legal, accounting, and regulatory obligations.
- Send marketing communications where you have provided consent or where otherwise permitted by law.
Payment Information
Online payments may be processed through third-party payment providers.
These providers may collect and process payment information according to their own privacy and security policies.
Cookies
Our website may use cookies and similar technologies to help the website function, remember preferences, understand visitor behaviour, improve performance, and support advertising or analytics where applicable.
You may be able to manage cookies through our cookie controls or your browser settings.
Disabling certain cookies may affect some website functionality.
Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers involved in operating our business, including:
- Payment processors
- Shipping and courier companies
- Website hosting providers
- Email and customer service providers
- Analytics providers
- Professional advisers
- Fraud-prevention services
We may also disclose information where required by law or a valid legal request.
International Data Transfers
Some of our service providers may operate in countries different from your own.
Where required, we take reasonable steps to ensure appropriate protections are used when personal information is transferred internationally.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, fraud prevention, and legal compliance.
Keeping Your Information Secure
We use reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or disclosure.
However, no online system can guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
- Request access to your information.
- Request correction of inaccurate information.
- Request deletion in certain circumstances.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
- Request a copy or transfer of certain information.
- Opt out of marketing communications.
Legal rights vary by jurisdiction.
Marketing Communications
If you subscribe to our newsletter or promotional communications, you may unsubscribe at any time using the unsubscribe option included in our emails or by contacting us.
Transactional communications relating to existing orders may still be sent where necessary.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children below the minimum age permitted under applicable privacy law without appropriate consent.
Third-Party Links
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy when our practices, services, or legal requirements change.
The latest version will always be published on this page.
Contact Us
For privacy-related questions or requests, contact:
Lochcarron Kilts
Email: support@lochcarronkilts.com
Address: 30 N Gould St, Sheridan, WY 82801, USA